# Public Voice Chat Troubleshooting

### **No Sound from Public Users**

* **Check Volume Settings:** Ensure the volume slider for Public Voice Chat is turned up.
* **Verify Microphone Status:** Make sure the microphone icon for each of the public users is not muted (red microphone icon).
* **Adjust Device Volume:** Check the volume settings on your device to ensure they are not muted or set too low.

### **Microphone Not Working**

* **Allow Microphone Access:** Ensure that the app has permission to access your microphone in your device settings. Use this guide to check and set [browser-permissions](https://help.orbitmultiverse.xyz/miscellaneous/browser-permissions "mention").
* **Select Correct Microphone:** Go to the Public Voice Chat settings and make sure the correct microphone is selected. Here is a guide to change the microphone - [communication-settings](https://help.orbitmultiverse.xyz/settings/communication-settings "mention").
* **Test Microphone:** Use your device’s audio settings to test the microphone and ensure it is functioning properly.

### **Bad Audio Quality**

* **Check Your Connection:** Ensure you have a stable internet connection. Poor connectivity can cause audio issues.
* **Update Drivers:** Make sure your audio drivers are up to date. Outdated drivers can cause compatibility issues and degrade audio quality.
* **Restart the Application:** Sometimes, restarting the application can resolve temporary glitches affecting audio quality.
* **Check for Interference:** Ensure there are no other applications or devices interfering with your audio. Close any unnecessary applications that might be using audio resources.
* **Test Your Microphone and Speakers:** Use the built-in testing features of your device's audio settings to ensure your microphone and speakers are functioning correctly.
* **Bluetooth Issues:** Bluetooth headsets can sometimes cause audio quality problems, especially when the microphone is in use. Try switching to a wired connection or using an external microphone instead of the built-in mic on your Bluetooth headset.
* **Power Management:** Ensure your device is not in low-power mode, as this can impact audio performance. Plug in your device or disable power-saving settings when using audio features extensively.

### **Echo or Feedback Issues**

* **Use Headphones:** Wearing headphones can help reduce echo and feedback.
* **Adjust Microphone Sensitivity:** Lower the sensitivity of your microphone in the Public Voice Chat settings.
* **Check Speaker Placement:** Ensure your speakers and microphone are not too close to each other.

### **Intermittent Sound Issues**

* **Check Internet Connection:** Ensure you have a stable internet connection. Unstable connections can cause sound issues.
* **Close Unnecessary Applications:** Close other applications that might be using significant bandwidth or system resources.

### **Cannot Hear Public Sounds**

* **Check Mute Settings:** Ensure that the “mute public players” toggle is not enabled if you want to hear public sounds in the virtual space.
* **Adjust Audio Balance:** Check the audio balance settings on your device to ensure it is not favoring one type of sound over another.

### **Microphone Cuts Out**

* **Stable Connection:** Ensure your internet connection is stable to prevent interruptions in voice chat.
* **Update Drivers:** Make sure your audio drivers are up to date on your device.
* **Reduce Background Noise:** Move to a quieter location or use noise-canceling microphones to reduce interference.

### **Audio Not Playing Through Speakerphone on Mobile Devices**

* **Check Silent Mode:** Ensure that your device is not in silent mode.
* **Use Headset or Earbuds:** For the best quality audio, use a headset, earbuds, or headphones.