> For the complete documentation index, see [llms.txt](https://help.orbitmultiverse.xyz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.orbitmultiverse.xyz/communication/party-chat/party-chat-troubleshooting.md). # Party Chat Troubleshooting ## Voice Chat ### **No Sound from Party Members** * **Check Volume Settings:** Ensure the volume slider for Party Chat is turned up. * **Verify Microphone Status:** Make sure the microphone icon for each of the members is not muted (red microphone icon). * **Adjust Device Volume:** Check the volume settings on your device to ensure they are not muted or set too low. ### **Microphone Not Working** * **Allow Microphone Access:** Ensure that the app has permission to access your microphone in your device settings - use this guide to check and set browser permissions [Browser Permissions](/miscellaneous/browser-permissions.md). * **Select Correct Microphone:** Go to the [Communication settings](/settings/communication-settings.md) and make sure the correct microphone is selected. * **Test Microphone:** Use your device’s audio settings to test the microphone and ensure it is functioning properly. ### Bad Audio Quality * **Check Your Connection:** Ensure you have a stable internet connection. Poor connectivity can cause audio issues. * **Update Drivers:** Make sure your audio drivers are up to date. Outdated drivers can cause compatibility issues and degrade audio quality. * **Restart the Application:** Sometimes, restarting the application can resolve temporary glitches affecting audio quality. * **Check for Interference:** Ensure there are no other applications or devices interfering with your audio. Close any unnecessary applications that might be using audio resources. * **Test Your Microphone and Speakers:** Use the built-in testing features of your device's audio settings to ensure your microphone and speakers are functioning correctly. * **Bluetooth Issues:** Bluetooth headsets can sometimes cause audio quality problems, especially when the microphone is in use. Try switching to a wired connection or using an external microphone instead of the built-in mic on your Bluetooth headset. * **Power Management:** Ensure your device is not in low-power mode, as this can impact audio performance. Plug in your device or disable power-saving settings when using audio features extensively. ### **Echo or Feedback Issues** * **Use Headphones:** Wearing headphones can help reduce echo and feedback. * **Adjust Microphone Sensitivity:** Lower the sensitivity of your microphone in the Party Chat settings. * **Check Speaker Placement:** Ensure your speakers and microphone are not too close to each other. ### **Intermittent Sound Issues** * **Check Internet Connection:** Ensure you have a stable internet connection. Unstable connections can cause sound issues. * **Close Unnecessary Applications:** Close other applications that might be using significant bandwidth or system resources. ### **Cannot Hear Public Sounds** * **Check Mute Settings:** Ensure that the “mute public players” toggle is not enabled if you want to hear public sounds in the virtual space. * **Adjust Audio Balance:** Check the audio balance settings on your device to ensure it is not favoring one type of sound over another. ### **Microphone Cuts Out** * **Stable Connection:** Ensure your internet connection is stable to prevent interruptions in voice chat. * **Update Drivers:** Make sure your audio drivers are up to date on your device. * **Reduce Background Noise:** Move to a quieter location or use noise-canceling microphones to reduce interference. ### **Audio Not Playing Through Speakerphone on Mobile Devices** * **Check Silent Mode:** Ensure that your device is not in silent mode. * **Use Headset or Earbuds:** For the best quality audio, use a headset, earbuds, or headphones. ## Video Chat ### **No Camera from Party Members** * **Verify Camera Status:** Make sure the camera icon for each of the members is not disabled (red camera icon). * **Check Device Camera:** Ensure your device’s camera is functioning properly and is not blocked or covered. ### **Camera Not Working** * **Allow Camera Access:** Ensure that the app has permission to access your camera in your device settings - use this guide to check and set browser permissions [Browser Permissions](/miscellaneous/browser-permissions.md). * **Select Correct Camera:** Go to the Party Chat settings and make sure the correct camera is selected. * **Test Camera:** Use your device’s camera settings to test the camera and ensure it is functioning properly. ### **Poor Video Quality** * **Check Internet Connection:** Ensure you have a stable and fast internet connection. Unstable connections can cause poor video quality. * **Close Unnecessary Applications:** Close other applications that might be using significant bandwidth or system resources. ### **Lagging or Freezing Video** * **Stable Connection:** Ensure your internet connection is stable to prevent lagging or freezing. * **Update the App:** Ensure you are using the latest version of the Orbit app. * **Optimize Device Performance:** Close background applications and clear unnecessary files to optimize your device’s performance. ### **Video Cuts Out** * **Stable Connection:** Ensure your internet connection is stable to prevent interruptions in video chat. * **Update Drivers:** Make sure your video drivers are up to date on your device. * **Check for Interference:** Ensure there are no other applications or devices interfering with your video chat. ## Text Chat ### **Messages Not Sending** * **Check Internet Connection:** Ensure you have a stable internet connection. * **Refresh Chat Window:** Try refreshing the chat window or reopening the Party Chat. ### **Cannot See Messages** * **Check Hidden Messages:** Ensure that you have not hidden messages from specific users by pressing the text chat icon next to their names. * **Scroll Through Chat:** Scroll up or down to check for missed messages. * **Adjust Window Size:** Ensure the chat window is maximized or expanded to view all messages. ### **Delayed Messages** * **Stable Connection:** Ensure your internet connection is stable to prevent delays. * **Close Unnecessary Applications:** Close other applications that might be using significant bandwidth or system resources. ### **Spam or Offensive Messages** * **Hide Messages:** Press the text chat icon next to the offending user’s name to hide their messages. ## Screen Sharing ### **Screen Share Not Working** * **Allow Screen Share Access:** Ensure that the app has permission to share your screen in your device settings - use this guide to check and set browser permissions [Browser Permissions](/miscellaneous/browser-permissions.md). * **Select Correct Screen:** Ensure you are selecting the correct screen or application window to share. * **Check Device Settings:** Ensure your device settings allow screen sharing. ### **Poor Screen Share Quality** * **Check Internet Connection:** Ensure you have a stable and fast internet connection. Unstable connections can cause poor screen share quality. * **Close Unnecessary Applications:** Close other applications that might be using significant bandwidth or system resources. * **Adjust Screen Resolution:** Lower the screen resolution to improve performance. ### **Lagging or Freezing Screen Share** * **Stable Connection:** Ensure your internet connection is stable to prevent lagging or freezing. * **Update the App:** Ensure you are using the latest version of the Orbit app. * **Optimize Device Performance:** Close background applications and clear unnecessary files to optimize your device’s performance. ### **Cannot See Shared Screen** * **Check Hidden Screen Share:** Ensure that you have not hidden the screen share from specific users by pressing the screen-share icon next to their names. * **Refresh Chat Window:** Try refreshing the chat window or reopening the Party Chat. * **Adjust Window Size:** Ensure the chat window is maximized or expanded to view the shared screen.