Use the Help centre
Move from handbook guidance to the live Help overview and platform tutorials.
TL;DR
- Use the Help overview to choose the right live support surface.
- Open tutorials when you need platform task guidance.
- Return to the handbook for product and protocol context.
The handbook builds your mental model. The live Help centre is the shortest route to platform tutorials, private assistance, feedback and operational information.
Start with the route that matches the question
Help overview
Open the Help overview when you are unsure where the issue belongs. It brings the live help destinations together without requiring you to guess a form first.
Platform tutorials
Open platform tutorials for short task guidance tied to the live product. Return to the handbook when you need the decision, risk or protocol context behind those steps.
Move to a specialist route when needed
Use public Feedback for ideas other people can read and discuss. Use private Support for an account-specific issue. Check Status for a current incident and the changelog for a shipped change.
Good to know
Help tutorials and handbook articles have different jobs. A tutorial helps with the current interface; a handbook reference explains the consequence or boundary around the action.
Common questions
What if a tutorial does not match the screen I see?
Check platform status and the changelog first. If neither explains the difference, move to Talk to Support with the route and safe error details.
Which route should I use for a product idea?
Use public Feedback so you can search for an existing idea before creating another. Keep account-specific information out of the public post.
Can the Help centre explain an on-chain transaction result?
It can guide your investigation, but it cannot change a confirmed result. Start with the transaction hash and use Talk to Support when the issue needs private context.