Check platform status
Separate a current service incident from an account, wallet or transaction issue.
TL;DR
- Check status when a live surface is unavailable or behaving unexpectedly.
- Read the incident scope before retrying an action.
- Contact Support when status does not explain your issue.
Status helps you decide whether the problem is platform-wide or specific to your account, wallet or transaction. That distinction matters before you retry an action with consequences.
Read the incident scope first
Open platform status to see active incidents and operational updates.
Match the affected service, start time and current update to the surface you are using. An incident in one area does not automatically explain a separate wallet or on-chain result.
Decide whether to wait or investigate
If an incident covers the surface you are using, avoid repeated transactions or submissions. If it does not, gather the safe details Support will need.
Check an on-chain action separately
Use the transaction hash to inspect a submitted blockchain action. Platform status can explain access to a service, but it is not proof that a particular transaction succeeded, failed or never broadcast.
Do not retry a money action blindly
If the interface timed out after signing, check for a transaction hash and its result before attempting the action again. A repeated submission can create a second request.
Common questions
What if Status reports an incident in the feature I need?
Read the latest status update, preserve any transaction hash and wait when repeating the action could create a duplicate.
What if Status is clear but the issue continues?
Open private Support with the page, expected result, safe error text and public transaction hash when relevant.
Can a green status page confirm my transaction?
No. Check the transaction hash on Base Chain. Keep your wallet and account safe explains what to verify before deciding whether to repeat an action.